Frequently Asked Questions - Gargash Auto
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    We are open from Monday to Saturday. Our timings are from 8am to 6pm. Our workshop is closed between 12:30pm - 1:30pm on all days and on Fridays we are closed between 12pm - 2.30 pm.
    We are located in Dubai and have two branches. One is in Al Quoz and the other is in Al Qusais.
    Yes, you can visit us without a booking. However, we will be able to prioritize you if an appointment has been booked. You can book an appointment by filling this form
    Time taken to complete repairs depends on the damage and availability of the spare parts. Our service advisors will be able to give you an exact estimate of time after a physical inspection of your car.
    We service all cars.
    We do not provide this service at the moment, but we have plans to include it in our services in the future.
    Yes, we do provide courtesy cars. However, based on availability we will be able to provide you with these cars in cases of major repairs.
    Yes, we have a cafe where you can sit, relax and wait until your car is ready. We are the first-ever independent garage in the UAE with a cafe to provide our customers with a comfortable experience. At our cafe lounge, you can enjoy FREE beverages, TV and get wifi access while your car gets repaired or serviced.
    Yes, once the service has been completed we do a wash before handing the car to you.
    We are owned by the Gargash Family but we are an independent workshop and are not associated with agencies including Gargash Enterprises.
    You can book an appointment by filling up a form on our website and one of our service advisors will get in touch with you.
    Yes you can. Just fill out this form and one of our expert service advisors will get in touch with you.
    Yes, some of our mechanics are Mercedes and BMW certified
    Yes, we are currently tied up with the following firms:
    • - Fazaa
    • - Esaad
    • - DEWA
    • - Absher
    • - Mazaya
    • - Gargash Insurance
    • - Waffer
    • - Al Saada
    Get in touch with us to know more: +971 56 415 6637
    Yes we service Korean, Japanese, American and German cars.
    We service all types of German-made cars. However, it's an owner's choice if she/he likes to do service outside the agency. As most of the agencies void their warranty if they do service out of their premises.
    Yes. There are chances that your warranty will be voided. As you service your car out of the agency.
    We do not offer an extended warranty at the moment, but we have it in our pipeline for the near future.
    We cover the following insurance :
    • - RSA Insurance
    • - AXA Insurance
    • - Adamji insurance
    • - Arabian Scandinavian insurance
    • - Al Wathba Insurance
    • - Police Report
    • - Emirates ID (front and back)
    • - Driver’s license (front and back)
    • - Car Registration card (front and back)
    Or you may simply call your insurance and advise them that you have got into an accident and they will advise you accordingly.
    We do not offer an extended warranty at the moment, but we have it in our pipeline for the near future.
    Yes, with our service contracts you can save upto 60% off. Call or WhatsApp us to know more +971 56 415 6637
    Yes, our expert service advisors can assist you in making the right decision when buying a pre-owned car.
    Yes, we do provide car pick up and drop off service. You can call our service advisors to book your car pick up and drop off services
    If your car needs any additional work that requires spare parts, our service advisors will give you a quote for the parts. The work will be carried out after getting an approval from you.
    You can choose to replace the parts with original parts supplied by the vehicle manufacturer, or just use aftermarket parts. No work will be carried out on your car without your signed approval.
    Minor service would take approximately one working day. Once it is ready, our service advisors will get in touch.
    Major service would take approximately two working days. If the car is ready the same day our service advisors will get in touch.
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